Returns Policy.
At PROFORME we want our customers to enjoy a hassle free and enjoyable shopping experience. For this reason, we try and make the process of returning goods simple.
Cancelling an order
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving our order confirmation email. If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment. You can cancel your order by emailing cancel@proforme.co.uk or calling us on 08443 570211.
Returning an item
When cancelling your order, if you have already received the goods you will need to make the return within 21 days. Once we have received your goods, we will credit you with the value of the returned goods.
Unfortunately we cannot accept the following goods
- Goods that have been unpacked and not repacked in the way in which they were delivered
- Items that have been used or marked in any way
- Perishable goods
- Items which have been signed for as complete and undamaged if your reason for return is incomplete or damaged.
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, we recommend that you use a recorded-delivery service.
PROFORME UK Limited
GUARANTEES AND WARRANTIES
Unit 1 Old Station Yard
Walton Lane
Barton under Needwood
Burton on Trent
Staffordshire
DE13 8EJ
United Kingdom
Our electrical products come with a three year manufacturers guarantee. For more information on product guarantees, we refer you to the manufacturers websites.
Whilst Proforme UK Limited makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.